delivery policy

Read the following delivery policy to understand how and when your electric radiators will be delivered. We provide free next working day delivery on orders placed before 12 noon, along with clear guidelines on delivery methods and inspection procedures.

delivery policy

Read the following delivery policy to understand how and when your electric radiators will be delivered. We provide free next working day delivery on orders placed before 12 noon, along with clear guidelines on delivery methods and inspection procedures.

Our Delivery Policy

Electric Radiator Shop understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.electricradiatorshop.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Palletised Delivery

Your radiator(s) will arrive on a larger vehicle and be secured on a pallet. The pallet will be removed from the vehicle by the driver using a pallet truck and the vehicle tail lift. The pallet can be moved as close to your property as possible using the pallet truck. The delivery service ends there. It will be your responsibility to remove the radiators from the pallet and move them to where you would like them.

2. Very Important

When your delivery arrives, you must fully inspect the boxes for any signs of transport damage. 

  • You MUST be available on the agreed delivery date to receive your products.
  • If you are not present on the agreed delivery date and we are unable to deliver your products, we will charge a re-delivery fee. This fee will be dependent on postcode area.
  • If any damage is seen, this should be noted on the delivery note.
  • Claims can only be accepted if this is done at the time of delivery.
  • Free delivery is for U.K. mainland only, additional delivery charges will apply for the following destinations: Scottish Highlands & Islands, Channel Islands, Isle of Man, Republic of Ireland, Northern Ireland & others.

Please call customer services on 0113 239 9919 or email us at sales@electricradiatorshop.co.uk for delivery prices to these destinations.